Terms And Conditions

1.
Definitions

“the Hirer” means the person or persons named as the Hirer in the booking form
“Victoria Apartments” means Duncan Chapman and Emma Anderson of 57 Arbury Road trading as "Victoria Apartments"
“the Apartment” means an Apartment in the building or any property offered for let by Victoria Apartments occupied or to be occupied by the Hirer pursuant to an agreement entered into by Victoria Apartments and the Hirer in accordance with clause 2 below
“the License Period” means the period specified in the application form referred to in clause 2.1 and confirmed in accordance with clause 2.4 during which the Hirer is to occupy an Apartment in the Building and any extension of that period agreed by Victoria Apartments
“the License Fee” is the daily amount payable by the Hirer for occupation of the Apartment and the other services to be provided by Victoria Apartments during the License Period.

2.
Booking

2.1
Booking is normally done on-line and the procedure is as follows :-

2.1.1
The Hirer completes and sends a booking enquiry form (“the Booking Enquiry Form”)

2.1.2
Victoria Apartments replies stating whether or not they have an Apartment available and if so what the Licence Fee will be

2.1.3
If the Hirer replies accepting the offer made by Victoria Apartments, provides Victoria Apartments with the details of a credit card with which payment of money due under this Agreement may be made and confirms that the Hirer accepts these terms of business the booking is complete and a binding contract is formed.

3.
Payment of the Licence Fee

3.1
The Licence Fee shall be paid monthly in advance. Where the Licence Period or the Licence Period remaining is less than a month the Licence Fee payable shall be the fee for the whole of or the remaining part of the Licence Period

3.2
The first month’s Licence Fee (or where the Licence Period is less than a month the whole of the Licence Fee) shall be paid to Victoria Apartments not less than 28 days before the commencement of the Licence Period

4.
Methods of Payment

4.1
All payments made to Victoria Apartments shall be made in pounds sterling and must be clear of bank charges

4.2
Payment shall be made by Credit or debit card (Visa, Access, Master Card, Diners or American Express, Switch or Delta)

4.3
The Hirer authorises Victoria Apartments to debit the Hirer’s credit card with any money due to Victoria Apartments under the terms of this Agreement including the Licence Fee, the cost of any services provided, the cost of replacing any damaged items of the Inventory and the cost of any excess cleaning.

5.
Cancellation or Alteration of Booking by Hirer

5.1
Cancellation of the booking must be notified to Victoria Apartments in writing and the notice must be sent by post or email

5.2
Where notice of cancellation is received more than 28 days prior to the commencement of the Licence Period Victoria Apartments shall refund all payments received from the client minus an administration fee of £50.00 for each Apartment

5.3
Where notice of cancellation is received not more than 28 days prior to the commencement of the Licence Period but more than 14 days prior to the commencement of the Licence Period Victoria Apartments shall refund all payments received from the client minus the deposit of £200.00 and 50% of the Licence Fee that would have been payable by the Hirer during the Licence Period or if the Licence Period is longer than 1 month during the first month of the Licence Period.

5.4
Where notice of cancellation is received not less than 14 days or less prior to the commencement of the Licence Period but more than 7 days prior to the commencement of the Licence Period Victoria Apartments shall refund all payments received from the client minus the deposit of £200.00 and 75% of the Licence Fee payable for the Licence Period or where the Licence Period is longer than 1 month for the first month of the Licence Period

5.5
Where the notice of cancellation is received within 7 days prior to the commencement of the Licence Period Victoria Apartments shall be entitled to retain the deposit of £200.00 and the whole of the Licence Fee paid by the Hirer or if the Licence Period is greater than 1 month the Licence Fee for the first month of the Licence Period

5.6
If the Hirer has not paid the Licence Fee required to be paid by the Hirer under the terms of this Agreement before cancelling the booking the sums which Victoria Apartments is entitled to retain by virtue of clauses 5.2 to 5.5 shall become immediately payable by the Hirer to Victoria Apartments

5.7
If the Hirer wishes to alter the booking (for example to change the dates of the Licence Period) Victoria Apartments will use reasonable efforts to comply with the Hirer’s request but cannot guarantee that they will be able to do so. In the event of Victoria Apartments being able to alter the booking they shall be entitled to charge an administration fee of £50.00 per Apartment for the alterations.

5.8
If Victoria Apartments is obliged to cancel the Hirer’s booking they will make all reasonable efforts to offer suitable alternative accommodation. If they are unable to do so or the alternative accommodation is not acceptable to the Hirer on reasonable grounds Victoria Apartments will refund all money paid by the Hirer up to the date of cancellation and this refund shall constitute full and final settlement of any liability that Victoria Apartments may have to the Hirer as a result of such cancellation

5.9
If Victoria Apartments is obliged to alter the booking it will use all reasonable endeavours to notify the Hirer as soon as possible. If the proposed alteration is not acceptable to the Hirer may cancel that part of the booking that relates to the alterations and shall receive a full refund for that part of the booking. [Alternatively the Hirer may cancel the whole of the booking]. In these circumstances Victoria Apartments shall refund the Licence Fee payable in respect of the altered portion of the booking [or shall refund all money paid by the Hirer prior to cancellation as the case may be]

5.10
The refund of money by Victoria Apartments to the Hirer pursuant to clauses 5.8 and 5.9 above shall be deemed to constitute full and final settlement of any claims the Hirer may have against Victoria Apartments and Victoria Apartments shall not be liable to the Hirer in respect of any other loss the Hirer may suffer as a result of the cancellation or alteration of the booking

6.
Occupiers

Only the persons listed in the booking enquiry form may occupy the Apartment and the number of occupiers shall at no time exceed the maximum number of occupiers specified in the booking enquiry form

7.
Check In and Check Out

7.1
The Apartment shall be available for occupation at 1600 hours on the date of commencement of the licence period. Keys may be collected from Victoria Apartments 57 Arbury Road Cambridge or at the Apartment if agreed beforehand between 0930 hours and 1700 hours on Monday to Saturday. Victoria Apartments will use reasonable endeavours to make keys available outside these hours provided the Hirer requests alternative arrangements beforehand

7.2
The Apartment must be vacated by 1030 hours on the last day of the Licence Period. Keys must be returned to Victoria Apartments by 1130 hours on that day

7.3
If the Apartment is not vacated by 1030 hours on the last day of the Licence Period Victoria Apartments shall be entitled to charge the Hirer one day’s Licence Fee

8.
Other Obligations of the Hirer

The Hirer shall:-

8.1
Take reasonable care of the Apartment and the furniture and effects provided by Victoria Apartments

8.2
Leave the Apartment and all furniture and effects clean tidy and in a lettable condition at the end of the Licence Period

8.3
Make good any damage to the Apartment or the furniture and effects caused by negligence willful damage or irresponsible behaviour on the part of the Hirer any occupier or their guest (normal wear and tear excepted)

8.4
Report any damage to the Apartment or to the furniture and effects immediately to Victoria Apartments

8.5
Not keep any dangerous or combustible materials in the Apartment or do anything else which might make the buildings insurance policy covering the building and its contents void or voidable

8.6
Not keep any pets of any kind in the Apartment

8.7
Not smoke in the Apartment or in any common parts of the Building

8.8
Not remove any items provided by Victoria Apartments from the Apartment

8.9
Pay any interest that may be due to Victoria Apartments under the terms of this agreement

9.
Obligations of Victoria Apartments

Victoria Apartments shall provide:-

9.1
An Apartment in the Building for occupation by the Hirer and the other occupiers named in the booking application form during the Licence Period

9.1.1
In the Apartment suitable furniture kitchen equipment and appliances cutlery crockery kitchen utensils and other items

9.1.2
A welcome pack on the first day of the Licence Period comprising sufficient dishwasher and washing machine products for the Licence Period or for the first month of the Licence Period whichever is less

9.1.3
Heating electricity gas water and television and free Wi-Fi connection.

9.1.4
Linen and towels

9.1.5
Cleaning service once a week; linen and towels shall be changed and washed once a week

9.2
Victoria Apartments agrees that it shall only debit the Hirer’s credit card with payments due to Victoria Apartments under this Agreement

9.3
Victoria Apartments agrees to refund the deposit paid by the Hirer within 7 days of the Licence Period unless Victoria Apartments has been obliged to use the deposit to repair damage caused by the Hirer or to carry out excess cleaning of the Apartment during or at the end of the Licence Period or to compensate Victoria Apartments for any loss it has suffered as a result of any other breach by the Hirer of this Agreement

10.
Default

10.1
Victoria Apartments shall be entitled to cancel any booking made by the Hirer and to terminate this Agreement if Victoria Apartments does not receive payment in full of any sum due to Victoria Apartments under the terms of this Agreement when that payment falls due or if the Hirer commits any other breach of the terms of this Agreement

10.2
If Victoria Apartments terminates this Agreement under clause 10.1 Victoria Apartments shall be entitled to require the Hirer and the Hirer’s guests if any to vacate the Apartment and the Hirer and the Hirer’s guests if any shall vacate the Apartment immediately upon being required to do so

10.3
Victoria Apartments shall be entitled to compensation for any loss suffered by Victoria Apartments as a result of any breach by the Hirer of the terms of this Agreement including consequential losses and loss of Licence Fees

11.
Licence not Tenancy

11.1
This agreement constitutes a licence agreement not a tenancy

11.2
The Hirer shall not be entitled to occupy a specific apartment and Victoria Apartments shall be entitled to require the Hirer to move to another Apartment of similar size and quality upon giving the Hirer not less than 48 hours notice in writing

12.
Miscellaneous

12.1
Access

Victoria Apartments or anyone acting on their behalf shall have the right to enter the Apartment at any time and for all reasonable purposes connected with the management of the business of Victoria Apartments

12.2
Force Measure

Victoria Apartments shall not be liable for any loss damage or expenses incurred if they are unable to provide an apartment as a result of events or circumstances beyond their reasonable control including (for example) war civil strife terrorist activity labour disputes natural or man made disasters fire flood and adverse weather conditions

12.3
Governing Law

This agreement shall be governed by the laws of England and Wales and the Hirer agrees that the Courts of England and Wales have exclusive jurisdiction in respect of any dispute arising from this agreement

12.4
Interest

If any money due to Victoria Apartments is not paid on the due date the sum unpaid shall bear interest at the rate of 4% above the base rate of the Bank of England from time to time in force both before and after judgment

Terms an conditions curtesy of Lynwood House

 

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